Q: I would like to purchase gift vouchers, can I buy them online…?
A: We do not currently have the facility for online purchase. They can be purchased in two other ways:
1. Directly from the restaurant - see our opening times here.
2. Over the telephone - you may pay for your vouchers by credit card over the telephone; then either collect the vouchers in person, or we can post them out, to an address of your choosing. Please allow up to 72 hours for receipt of your vouchers, they will be sent promptly first class, but we are dependent on the speed of the post. Please pre-order your vouchers here.
Q: I wish to pay in advance for a meal for someone, how do I do this… ?
A: The easiest way to do this is by purchasing a gift voucher, (see above).This should then be brought with the people who are dining. The voucher can then be redeemed at the end of the meal. Unfortunately, we are unable to hold your credit card details in advance, to process payment for a meal once the full cost is determined.
Q: I have an allergy or dietary requirement, can you accommodate this… ?
A: Certainly! We can accommodate most allergies and intolerances - nuts, gluten, lactose etc. although we appreciate prior notice of this. We also offer both vegetarian and vegan alternatives to our standard menus. Please advise us when making your reservation and again when ordering your food, so that we can alert our kitchen.
Q: Do you have a children’s menu… ?
A: We do not have specific children’s menu. However, most choices from our menus can be adapted and scaled down in terms of portion size, along with price concessions for children 10 years old or less.
Q: Do you have a dress code… ?
A: No. At angels we have no dress code. We believe that our customers should be free to wear whichever smart attire they feel comfortable with. Some of guests wear smart casual, others dress more formally. The choice is entirely your own.
Q: Do you offer accommodation… ?
A: We are unable to offer accommodation to our guests. There are however several hotels relatively close to the restaurant.We are unable to recommend specific hotels.
Q: I have made an online booking but have not received confirmation yet… ?
A: Our online reservation facility is not an automated booking system and as such, we request up to 24 hours for us to check our diary for availability and confirm via email or telephone. In most instances, confirmation is provided within a much shorter timescale.
Please check your junk email folder, in case our confirmation has been directed to this. Very occasionally, due to technical factors outside of our control, bookings are not transmitted to us from the internet. If you do not receive confirmation within 24 hours, please call us on 01254 820212.
Q: I wish to cancel or change the details of my booking, how can I do this… ?
A: You may change or cancel a reservation using our reservation cancellation form here.
Of course, you may instead call us directly if this is more convenient.
Q: You are fully booked on the date I wish to dine. What are my options… ?
A: We do hold a small reserve list on dates which become fully booked. Please call us if the date you wish to book for is fully booked and we can add your details to our waiting list. We do sometimes have cancellations and if so, will contact you immediately if a table becomes free.
Q: I wish to be informed when you have special events. Is this possible… ?
A: Yes it is. Please use our “Subscribe” facility here. We will then contact you by email when new menus, special offers and events are published online. You may unsubscribe at any time, using the unsubscribe facility here.
Q: Do you have a car park at the restaurant ?
A: We have a large, private car park adjacent to the restaurant. Please note the height restriction of 2.1 Metres.
Q: My question is not shown in this list… how do I contact you ?
A: You may contact us by completing your details here. If you query is urgent, please call us.